Politique de remboursement

 ● ALL SALES ARE FINAL

 ● UPDATE:Due To Covid 19 We Are NOT Taking Any Type Of Returns 

 We are NOT responsible for any lost, stolen, or damaged packages once packages are in USPS possession. By placing an order with Killer Queens Cosmetics, you agree to these terms

To be eligible for a return, your item must be defected or not the correct items You must contact KILLER QUEENS COSMETICS within  12HRS of receiving your item. 

 If not brought to our attention within the said amount of time claim will NOT be accepted. We are not responsible for lost or stolen packages. All sales are final, due to sanitary reasons products cannot be exchanged or returned

Please send your product back to the address on your receipt. (You are responsible for return shipping)

All returns need to include all original components, including branded box, etc. If any items are missing, the return refund will be rejected and the item(s) will not be sent back to you.

Once your return is received and inspected,we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Credit will be issued to the original form of payment for the amount of the item plus sales tax (if applicable). Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. The credit will appear on your bank statement within 1-2 billing cycles. Any item received by our Returns Department after 7 days of your confirmed delivery date will not be refunded and will not be returned back to you. For example, if your order shows a confirmed delivery date of January 4th, your return must be received by January 11th at the latest, (excluding holidays or Sundays). 

• You will be Responsible for Paying your own Shipping costs for returning your item.

 Shipping Costs are NOT refundable!

We are NOT responsible for any lost, stolen, or damaged packages once packages are in USPS possession. By placing an order with Killer Queens Cosmetics, you agree to these terms.

 • IN THE EVENT YOU DO NEED AN ITEM REPLACED OR REFUNDED YOU ARE REQUIRED TO EMAIL US SUPPORTING DOCUMENTS OF THE SAID DEFECTIVE ITEM PROVING WHY IT NEEDS TO BE RETURNED/REFUNDED, YOU ARE RESPONSIBLE FOR PAYING FOR ANY RETURN SHIPPING ON THE ITEM YOU ARE MAILING BACK AND RESPONSIBLE FOR PAYING THE SHIPPING ON THE NEW PRODUCT BEING SENT OUT. 

• We are NOT responsible for any allergies/allergic reactions or any other type of reaction from using our products. Everything we sell has been used and tested and has caused zero reactions, therefore we are not responsible and will not offer refunds or exchanges.

•GIFT CARDS ARE ONLY VALID FOR 90DAYS AND CAN NOT BE EXCHANGED FOR CASH 

 • Items that were ordered and tagged "Refused" or "Return To Sender" by the shipping agent are not refundable. 

If you took advantage of a "Free Shipping" promotion of any kind, your refund will reflect the cost of the product(s) less the “Free Shipping” charges to send the original order to you. That means, if your order totaled $100.00, (the amount of which, qualified for "free standard shipping") you will be refunded the items, minus the cost of shipping. 

Net Orders Checkout

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